transportation policy
Free Shipping We are pleased to offer free shipping on all orders. Product prices include shipping charges, ensuring a worry-free shopping experience.
Order Processing Time Order processing time is the duration between when a customer places an order and when the seller hands it over to the delivery service. Generally speaking, we strive to ship within 2-5 working days after order confirmation/payment. However, please note that orders placed over the weekend may experience a slight delay.
Warehouse Operations and Shipping Delays Our warehouses operate during standard business hours, Monday through Friday, excluding holidays. In the event of a holiday, we will take necessary measures to minimize shipment delays and ensure timely shipments.
Shipping Destinations We currently offer shipping to the following countries:
United States, Malaysia, Singapore (excluding Alaska, Hawaii and Puerto Rico)
Please note that there may be restrictions in specific areas of these countries that may affect shipping availability.
Missing/Lost Packages shiyangincenseart is not responsible if an incorrect address is provided during the checkout process. You must ensure that your billing and shipping addresses are accurate before proceeding with your order. If we make an error, we will be fully responsible for the original order and any associated charges.
Customs Fees Any customs fees incurred after the goods are shipped will be borne by the customer. By purchasing our products, you acknowledge that one or more packages may be shipped to you and customs fees may be payable upon arrival in your country.
Shipping Time Total delivery time is made up of two parts: handling time and shipping time, which may vary depending on your location.
Tracking Message Once your order ships, you will receive an email with a tracking number. But please note that when shipping is free, tracking information may not always be available.
"No information available at this time" tracking status For some shipping companies, it may take 2-5 business days for tracking information to be updated in their system. If your order was placed more than 5 working days ago and you still have no information about the tracking number, please feel free to contact us. We will assist you in obtaining the necessary information.
Combined Shipping For logistical reasons, items of the same purchase may sometimes be shipped in separate packages, even if combined shipping is specified.
sxgfhx@gmail.com. We will communicate with the transportation department in a timely manner
Email: sxgfhx@gmail.com
Physical address: RM 2209, 22/F, 655 NATHAN
Mong Kok Road Hong Kong